Privacy policy

Privacy Policy

This Privacy Policy describes how retromasterhk (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site.

1. Contact Information

If you have any questions, require further information about our privacy practices, or wish to file a complaint, please contact us via the following channels:

·         Email: emma@retromasterdeco.com

·         Mailing Address: Unit 506 5/F, Eastcore Building, No. 398 Kwun Tong Road, Kowloon, HK

2. Personal Information We Collect

When you visit the Site, we collect certain information regarding your interaction with our services:

·         Device Information: This includes web browser version, IP address, time zone, cookie data, and details of how you interact with the Site. We collect this information to ensure the site loads accurately and to perform analytics to optimize your user experience.

·         Order Information: This includes your name, billing address, shipping address, payment information (e.g., credit card numbers), email address, and phone number. We collect this to fulfill our contractual obligations, process payments, arrange shipping, provide invoices, prevent fraud, and send order confirmations.

·         Customer Support Information: If you contact us, we collect the necessary communication and inquiry details to provide you with appropriate assistance.

3. Sharing Personal Information

We share your personal information with service providers solely to assist us in providing our services and fulfilling our contracts with you:

·         Shopify: We use Shopify to power our online store. You can read more about how Shopify processes your personal information here: Shopify Privacy Policy.

·         Legal Compliance: We may disclose your personal information if required by applicable laws, regulations, legal processes (such as subpoenas or warrants), or to otherwise protect our legal rights.

4. Behavioral Advertising

We may use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For instance, we utilize Google Analytics to understand how our customers navigate the Site. You may opt out of targeted advertising by adjusting your browser settings or by utilizing the opt-out portals provided by the Network Advertising Initiative (NAI) or the Digital Advertising Alliance.

5. Your Rights

Depending on your jurisdiction and applicable laws (such as GDPR or CCPA), you may have the following rights:

·         Right of Access and Correction: You have the right to request access to or the correction of the personal information we hold about you.

·         Right to Erasure: In certain circumstances, you may request that we delete your personal information.

·         Right to Data Portability: You have the right to request that your data be transferred to another service provider.

To exercise these rights, please contact us using the information provided in the "Contact Information" section above.

This policy is formulated in accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong.

6. Cookies

Cookies are small data files downloaded to your device when you visit our Site. We use them to enhance your browsing experience by remembering your preferences (such as language or region) and optimizing site functionality. While you may block or delete cookies via your browser settings, doing so may limit your ability to access certain features of the Site.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices or for other operational, legal, or regulatory reasons. Updated versions will be posted directly on this Site.

 

隱私權政策

本隱私權政策說明了retromasterhk（以下簡稱「本網站」或「我們」）在您造訪本網站或於本網站進行購物時，如何收集、使用及揭露您的個人資訊。

1. 聯繫方式

如果您對本政策有任何疑問、需要更多資訊，或希望提出申訴，請透過電子郵件與我們聯繫：

  • 電子郵件：emma@retromasterdeco.com
  • 郵寄地址：Unit 506 5/F, Eastcore Building, No.398 Kwun Tong Road, Kowloon, HK

2. 我們收集的個人資訊

當您造訪本網站時，我們會收集以下類型的資訊：

  • 裝置資訊：包括瀏覽器版本、IP 位址、時區、Cookie 資訊，以及您如何與本網站互動。收集目的是為了準確載入網站並進行分析以優化使用者體驗。
  • 訂單資訊：包括姓名、帳單地址、收貨地址、付款資訊（信用卡號碼等）、電子郵件地址及電話號碼。收集目的是為了處理購物、安排運送、提供發票、防範詐騙及發送訂單確認。
  • 客戶支援資訊：若您聯繫我們，我們會收集必要的聯繫與諮詢內容，以提供您所需的協助。

3. 個人資訊的共享

我們僅與協助我們提供服務的服務提供商分享您的個人資訊。

  • Shopify：我們使用 Shopify 營運線上商店。您可以詳閱 Shopify 隱私權說明。
  • 法律合規：若因應法律法規要求、傳票或為保護我們的權利，我們可能會依法揭露您的資訊。

4. 行為廣告

我們可能會使用您的個人資訊向您展示我們認為您感興趣的廣告。例如，我們可能使用 Google Analytics 來了解客戶使用本網站的方式。您可以透過瀏覽器設定或相關廣告平台的退出連結（如 NAI 或數位廣告聯盟網站）選擇退出目標式廣告。

5. 您的權利

根據相關法律（如 GDPR 或 CCPA），您享有以下權利：

  • 存取與更正權：您可以要求存取或修正我們持有的關於您的個人資訊。
  • 刪除權：在特定情況下，您可以要求我們刪除您的個人資訊。
  • 移植權：您可以要求將您的資料轉移至其他服務。

若您希望行使上述權利，請隨時透過上述聯繫方式與我們取得聯繫。

本政策係依據香港《個人資料（私隱）條例》制定。

6. Cookie 的使用

Cookie 是儲存在您裝置上的小型檔案，協助我們記住您的偏好（如語言、地區）並優化網站功能。您可以透過瀏覽器設定封鎖或刪除 Cookie，但這可能會影響您使用網站的部分功能。

7. 政策變更

我們可能會不時更新本隱私權政策，以反映業務實務的變更或因應法規要求。更新後的政策將發布於本網站。